Black Diamond Login Casino
Black Diamond Casino launched in 2009. They’re owned and operated by Deck Media, along with other properties like Spartan Slots and Slots Capital Casino. Have they had any complaints, scams or scandals? They have 9 complaints on AskGamblers.com. When I looked, one was still in mediation and two others were unresolved. Going the extra mile, Black Diamond Casino also has available on a moment's notice, a terms and conditions section which goes into greater length, official casino rules, account stipulations along with security and privacy. And while Black Diamond Casino wants its players to enjoy their playing experience, they also want them to gamble responsibly. Black Diamond - Advent Login.
Yes, Black diamonds is legit. We reason we said that Black diamonds is not a scam is that we have witnessed its payments to winners without a problem. Continue reading to know more other things we found out about the game site.
Black diamonds are real diamonds whose sparkle contrast with their black colour to make them stunningly beautiful.
Drawing inspiration from these rare beautiful gems, Black Diamond Casino (at least in the name) can only be promising to be a gem of an online casino which offers beautiful games and another casino offering for an excellent gaming experience.
The big question is whether this is just some clever theming, or whether Black Diamond Casino actually comes out as a gem of an online casino. That is, does Black Diamond Casino offer beautiful games that’ll deliver first-class casino entertainment? Is it an online casino with lots of promotions that rewards its players with sweet freebies?
Also, does it offer top services that we’ll expect of the ideal online casino (such as, fast and easy banking processes, effective support service, etc)? In the first place, is Black Diamond Casino a legit online casino? That is, are winnings possible; and will players who withdraw winnings be paid?
This review will examine Black Diamond Casino inorder to provide the information that will help you answer these questions andmore.
Black Diamond Casino Review At a glance
Black Diamond Casino – About
This part of thereview covers the background of Black Diamond Casino. Specifically, thediscussion covers the casino’s operator, licensing information, and more.
Website Info
Black Diamond Casino can be found at www.blackdiamondcasino.net. This website of Black Diamond Casino is everything you’ll want from the website of an online casino – it’s both beautiful and functional.
Black diamondsare a rare breed of diamonds which are stunningly beautiful. Themed from theserare beauties, you’ll expect nothing short of beauty from Black Diamond Casino.It sure does well in this regards. The website is well made, boasting simplebut gorgeous graphics that’ll hook both casual and ardent casino players. Thefunctionality of the website is also a beaut. The website is intuitive; as sucheveryone will find navigation very easy.
Company Info
Black DiamondCasino is owned and operated by DeckMedia N.V. Casinos. DeckMedia is oneoperator of online casinos that is very familiar to players, especially playersseeking US-facing casinos. DeckMedia is as reputable as an online casinooperator can be. It is fully registered, and well regarded.
Some of theother online casinos from DeckMedia include: Sloto Cash Casino, Spartan SlotsCasino, Red Stag Casino, Uptown Aces Casino, and Slots Capital Casino. The highpoint of DeckMedia is that its casinos are powered by different platforms,ensuring that the casinos are all different. It doesn’t matter that you’veplayed in these sister sites of Black Diamond Casino, you’ll be treated to anew experience in Black Diamond Casino.
Certification Information
Black DiamondCasino is certified by Gaming Labs International. This is an accreditedindependent auditor of casinos. It tests gaming products to ensure that fairgaming is provided. In testing games for fairness, Gaming Labs run and analyzethe result of millions of game rounds. Only casinos with random gaming resultsreceived the prestigious Gaming Labs certificate.
With BlackDiamond certified by Gaming Labs, it means that fair gaming is guaranteed inthe house. Thus, it is possible for everyone in the house to have a winning hand.
Licensing Information
Black Diamond Casino is licensed by the Government of Curacao. While being a fully-licensed online casino is important, it is more important that the casino is licensed by a reputable licensing jurisdiction. Unfortunately, while the Curacao Gaming Commission is a very legit place to get licensed, it is not regarded as a reputable licensing jurisdiction. This is because the Curacao Gaming Commission bends over to make licensing easy. For example, licensing requirements are less stringent than in the highly regarded jurisdictions; and regulation is weak, so there is hardly any holding of license holders accountable.
Since casino operators and players are in different side of the divide, any bending to favour operators is a disfavour to players. So in terms of player protection, the Curacao Gambling Commission is weak. This does not in any way make Black Diamond Casino less legit; it only means that the casino will have to prove its legitimacy by more than reference to it being fully licensed.
Operating Record
Black DiamondCasino was established in 2009. This means it has been in the scenes for over11 years. Suffice it to say that the hostile casino scene is not one that ascam online casino will survive in for over a decade. To survive this long, BlackDiamond Casino would have to be doing stuffs right. It sure is.
You’ll find manywinners of the casino in different online platforms, and many of these postevidence of payment. A “more than a decade” long operating record of payingwinners makes for great reading.
Is Black Diamond Casino legit?
There’s no doubtthat Black Diamond Casino is legit. There are several lines of evidence:
- It is unlikely that the 100%legal and very legit DeckMedia Group will bring forth a scam online casino.
- It is unlikely that theindustry-famous Gaming Labs will certify a scam online casino
- It is unlikely that a scamonline casino will survive in the industry for over a decade
- You’ll definitely not find ascam online casino paying winners
Is Black Diamond Casino Safe?
Anotherimportant question is whether Black Diamond Casino is safe. That is, whetherthe sensitive information that you’ll share with it will be well protected.Such data as personal information and transaction details should not be allowedto fall into the wrong hands, so the ideal online casino should be legit andsafe.
Thankfully, Black Diamond Casino ticks this box. The casino makes use of SSL (Secure Sockets Layer) Technology. This industry-standard security measure creates a private channel between users’ device and the casino’s servers; this blocks off unauthorized third parties for safe transmission of data. Also, SSL uses high-end 128-bit encryption, which ensures that if somehow the data is intercepted, it cannot be read.
Black Diamond Casino is also certified for security by industry stalwarts like Norton and McAfee. With the casino using industry-standard SSL technology, and with it certified by independent security giants, there is no doubt that it is a safe online casino.
Who can play in Black Diamond Casino?
While everyone will want to get the rare stunningly beautiful gems that are black diamonds, not everyone can play in Black Diamond Casino. Because of gambling regulations in countries, the casino does not accept players from some countries. These countries are Afghanistan, American Samoa, Angola, Belgium, Bulgaria, Burundi, Cambodia, Chad, Chinese Taipei, Congo Republic, Democratic Republic of Congo, Eritrea, France, French Guyana, Greece, Guadeloupe, Guam, Guinea Bissau, Haiti, Hong Kong, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar, North Korea, Netherlands, Philippians, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, US Virgin Islands, Uzbekistan, Venezuela, Yemen, and Zimbabwe.
You’ll find that the US is not in the list ofrestricted countries. This means that like its sister sites, Black DiamondCasino is one of the few reliable US-friendly online casinos in the market.
About Black Diamond Casino – Summary
Casino Games
The ideal online casino should offer a wide variety of high-quality games that’ll hold players in a spell of entertainment. This part of the review examines whether Black Diamond Casino comes out as an ideal online casino in terms of serving topnotch entertainment. The discussion will cover its software provider, game selection, gaming flexibility, and more.
Software Provider(s)
Black DiamondCasino is powered by multiple gaming providers – Rival Gaming, Betsoft, ParlayEntertainment, Pragmatic Play, and Visionary iGaming. No doubt, some of theseare considered the best game developers in the iGaming world. Thus, you canexpect to find some of the highest quality that the iGaming world has to offer.
For example, Betsoft is considered a leader in the development of 3D slots; while Rival Gaming is considered a leader in the development of i-slots with their innovative unfolding storylines. Thus, in Black Diamond Casino, you’ll find games with high-quality effects, such as 3D and realistic graphics and animations, exciting themes, thrilling features like bonus rounds, and more.
Another interesting thing about Black Diamond Casino is that is powered by multiple software providers, there is a variety in the house. For example, an online casino having only Rival Gaming will have the i-slots as its highlights; and an online casino having only Betsoft will have 3D slots as its highlights.
However, with Black Diamond Casino drawing games from these developers, its players will not be limited to the unique features of one software provider. Rather, there’ll be a variety of unique software tweaks for players to enjoy. This variety of software experiences is the “spice of gaming”.
Game Variety
The ideal online casino needs more than quality games, it also needs a wide variety of games. For example, it won’t matter to fans of non-slot games that quality slot games are provided. Thankfully, Black Diamond Casino does well in this regards.
It provides over250 online casino games. Many persons will find this as a relatively smallnumber of games, especially those used to playing in casinos with games in thehigh hundreds or thousands. However, given that the casino is powered bymultiple software providers, 250+ games is actually a tad low. However, it willmore than satisfy many players.
Also, likealmost every other online casino, slots rule supreme (in terms of numbers), butblack Diamond Casino also provide other casino games, including table games,video pokers, specialty games, and even live dealer games.
i. Slots
If you are a fanof the spinning reels, you’ll find Black Diamond Casino ideal. It does not have“slots” in its name like some of its sister sites, but it is very muchslot-focused as any of those sites. Thus, over 70% of its 250+ games are onlineslots.
Whatever Slot type you play, Black Diamond Casino has it, from the traditional 3 reel machines to the excellent 5 reel video slots. You’ll find slots with all the latest bells and whistles like bonus rounds, wilds, scatters, and more. Also, whatever your taste, Black Diamond Casino has a slot that’ll arrest you. Themes include fruits, sports, adventures, treasure-seeking, Egyptian, fantasy world, and more. Some of the slot titles in Black Diamond Casino are 2 Million BC, 7th Heaven, At The Copa, Fruit Zen, Mamma Mia, Beauty Salon, Translyvania, House of Fun, Wild Sevens, Arabian Tales, Heist, Greedy Goblins, Good Girl Bad Girl, Black Diamond, Lost Inca’s Gold, Mega Gems, Lucky Seven, Dr. Jekyll & Mr. Hyde, Witches Cauldron, Lucky Fishing, and more.
ii. Table Games
If you are a fanof the classic table games, you’ll find Black Diamond Casino very okay.Granted, being a slot-focused casino, the table options are not exhaustive.However, on the whole, you’ll find more table games options in Black DiamondCasino than you’ll find in many other slot-focused houses.
For example,fans of Blackjack will find 4 variants of the game of 21. This includes SingleDeck Blackjack, Super 7 Blackjack, Royale Blackjack, and Multihand Blackjack. You’ll find different types of Baccarats. ForPokers, you’ll find variants like three Card Poker, Pai Gow Poker, Red Dog,Draw Hi-Lo Poker, Oasis Poker, and more. Fans of Roulette will popular variantslike Electronic Roulette as well as hard-to-see variants like RouletteTitanium, Crystal Roulette. Craps are also available for all those that lovethe dice.
iii. Video Pokers
For a slot-focused casino, Black Diamond Casino also has a relatively strong video poker section. You’ll find many of these glorious games that add video slot features to 5-card poker. These include popular titles and less-popular ones. For example, the category holds the following: All American Video Poker, Bonus Poker, Bonus Poker Deluxe, Deuces & Joker, Deuces Wild, Double Bonus Video Poker, Double Joker Poker, Draw Five Poker, Jacks or Better, Split Way Royal, Tens or Better, and Pyramid Poker. Many of these games are available in single-hand and multi-hand denominations.
iv. Specialty Games
The specialtygames section is where you’ll find other online casino games that cannot beclassified as slots, table games, or video pokers. Thus, the section can bevery huge.
However, in ourexperience of reviewing online casinos, the casinos of DeckMedia do not boastof a robust specialty games section. It is therefore good to find that BlackDiamond Casino does relatively well in this regards. Though its specialty gamessection is not very robust when compared industry-wide, it is miles ahead ofthe specialty games section of its sister sites.
You’ll findKeno, Weed Whacker, a host of Scratch card games and over a dozen bingovariants. The bingo offering was particularly impressive. Apart from thestandard Dollar, Nickels and Quarter Rooms, you’ll find rooms like Supernova,Bingo Café, Million Dollar Party, Eclipse Bingo and more. There are even themedrooms that are inspired by blockbusters; these include Big Bang Theory,Desperate Housewives, and Game of Thrones.
v. Live Dealer Games
Live dealer games are changing the face of online casino gaming, as these are the only games that bring the social element. From wherever they may be playing from, video streaming technology brings players to live action from a brick and mortar casino, with real breathing humans operating the games.
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For players whowant the social interaction of brick and mortar casinos, the Live Dealer gamesare a must. Thankfully, Black Diamond Casino provides these games. Its livecasino section is powered by Visionary iGaming, which is a big player in thefield, so you can expect the very best in terms of quality. The Live Dealergames you’ll find in Black diamond Casino are: Live American Blackjack, LiveBaccarat, and Live Roulette. Admittedly, the options available are limited.However, it is a big plus that Live Dealer games are available at all. You don’tsee these games in many of the slot-focused casinos; and this is even among theother online casinos of the DeckMedia Group.
vi. Progressive Jackpot Games
Some say thatevery casino player is a jackpot chaser; and to a large extent we agree withthat. Everyone wants to have winnings. While any winning will do; everyone willrather get the huge life-changing wins. Progressives hold such wins, becausethe amount to be won increases every time the game is played, continuouslydoing so until the jackpot is won. Thus, the ideal online casino should havetons of progressive jackpot games.
Black Diamond Casino ticks that box. The casino’s jackpots can be placed into two broad categories. There are mini-jackpots which grow to about 5 figures, and there are mega jackpots which grow into the millions. Some of the mini-jackpot games are Enchanted, Slotfather, A Night In Paris, It Came From Venus, and Crazy Jungle. The mega jackpots include Diablo 13, Sweet Surprise, Red White Blue, and Bingo Slots.
Accessing Games
Black Diamond Casino can be accessed via download or Instant Play. It is a big deal of of how casino games can be accessed. Traditionally, playing casino games require downloading and installing the casino software to a device. However, this does not work well for everyone. Mac users cannot download casino software, and other players may not have space in their device for casino software files. Also, even if players welcome the download option, casino gaming can be from only the device where the software is installed.
Thus, the web-based Instant Play mode of play has become popular. This does not require the download of any casino software. It allows players to play games online using their web browser. Thus, with Instant Play, players can play games from any device. It is also the only route to casino gaming for Mac users.
With BlackDiamond Casino available as a download casino and an Instant Play casino, its playerscan choose how they want to play games. They can choose the download optionwhich gives access to all games that the casino offers. Or they can choose theInstant Play option and have the advantage of playing from any device.
Mobile Gaming
Black Diamond Casino is compatible with mobile platforms. It works well on all of Android, iOs, Windows Phone and Blackberry.
It will be an understatement to say that mobile compatibility is a game-changer. With the portability of mobile devices, a casino that is mobile friendly instantly becomes a pocket casino. That is it is always available in players’ pockets and ready to serve casino gaming entertainment at any time and anywhere. With mobile gaming, the days of having to get home and sit before a computer to play online casino games will be long gone. Rather, anywhere and anytime you can operate your smartphone or tablet, you’ll have casino gaming entertainment.
Sadly, many online casinos today do not offer mobile gaming, so it’s a big deal that Black Diamond Casino does. Being mobile-friendly, Black Diamond Casino is able to offer ultimate gaming freedom. However, you should know that mobile gaming game selection is significantly reduced. For example, you won’t find live games on mobile.
Casino Games – Summary
Bonuses and Promotions
Black Diamond Casino comes out as an ideal online casino in terms of bonuses. There are lots of promotions that reward players with lots of freebies; allowing players to play games for free but with the chance of winning real money. These promotions include a welcome bonus and more.
Welcome Bonus
Black DiamondCasino offers a relatively attractive welcome package. New players are welcomedwith a 25 no-deposit sign up free spins. This means that you won’t have to makea deposit to receive the free spins. So after signing up, you can startenjoying slot spinning action without putting in your own money. This is onething that makes the welcome package very attractive. This is because in manyother online casinos, registration must be followed by a deposit transactionbefore gaming can be enjoyed.
Interestingly, BlackDiamond Casino also offers the regular match deposit welcome bonus. Afterfeasting on the 25 no-deposit signup free spins; still part of the welcome, newplayers can get up to 500% match bonuses from their first 5 deposits (startingwith a whopping 200% match bonus on the first deposit).
If you arewondering how much you can actually get from the welcome bonus, we are with youon that. Black Diamond Casino does not state how much you can get. For example,while the first deposit bonus is a 200% matching of the deposit, what is themaximum amount that can be claimed? No information is given. Also, stating thatthe total package 500% bonus from their first 5 deposits, does not tell anyonewhat the full bonus is worth.
Yes, the match percentage of the first deposit bonus is known (200% of first bonus); but what about the match percentages of the second through to the fifth deposit bonuses? Also, each time, what is the maximum bonus that can be redeemed? Also, that information is not available; checking the website of Black Diamond Casino, this pertinent information about the welcome bonus is not in its promotions page, or in its bonus terms page, or anywhere else for that matter. Thus, it is safe to say that the welcome bonus is very vague.
Daily Deals
You always want to find freebies in an online casino no matter your player status. Thus, the ideal online casino should have a lot more than a welcome bonus. Black Diamond Casino read that script as it has a lot of other bonuses. The highlight of these is the “daily deals”. These ensure that there is a bonus offer for players to claim every single day of the week. Examples of these deals that have been featured are:
One thing you’llfind about these daily deals is that they are geared towards high rollers. Thisis because the more you deposit, the higher the match percentage of the bonus.
VIP Program
There is also aVIP Club which is supposed to reward players who remain loyal to the casino. Theprogram is tiered into 6 levels. The VIP Club program rewards players withloyalty points as they make deposits and play real money games.
Every new player in the casino is entered into the lowest level because it is free to enter. But to progress through the levels, you’ll need to earn the required entry VIP points. You may want to aim to climb up the levels because each high level holds better benefits. The table below summarizes the benefits that the different VIP levels of Black Diamond Casino give.
Looking at thetable, it’s clear that the VIP program of Black Diamond Casino is weak. Thatis, the benefits on offer pale in comparison to the benefits of the VIP clubsof many other online casinos. For example, it does not feature many of thebenefits that you’ll find in other VIP clubs, such as instant cash backs, dailyand weekly bonuses, and more.
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Tournaments
Another exciting thing about Black Diamond Casino is that it runs tournaments on the regular. Tourneys are exciting because of the “competition element”. Players who enter tourneys play particular casino games, but this is not simply playing against the casino for the win. Instead, your game-play earn you tourney points; and so it is for everyone else in the tournament. At the end of the tourney period, the player(s) with the highest points wins the tourney prize.
In some tournaments there is only one winner – that is the prize goes to the one player with the highest points. But in other tournaments, there are many winning positions – that is, there are 1st, 2nd … positions and the prize is shared according to a sliding scale.
Tourneys withprize money are numerous. They are time-specific so you’ll need to check thecasino website for the tourney on at any particular time. Interestingly, withmany of the tourneys, cash prizes are paid straight into winners cash account,meaning there’re no stifling wagering requirements.
Competing with other players for prizes makes tournaments more exciting. However, in Black Diamond Casino, tourney excitement is taken to new heights because of the nature of prizes on offer. Apart from bonus money and real cash, tourney prizes also include exotic gifts, sports memorabilia, and once-in-a-lifetime trips.
Imagine a brand new electric car, an all-expense-paid trip to a great sporting event, or a Muhammad Ali signed boxing gloves. This is not just some wild imaginations; such prizes have been dished out to tournament winners in the past.
Bonus Conditions
If you are not new to offers, you’ll know that “terms and conditions apply” is one statement that follows every offer. It’s not different from casino bonus offers. Every casino offers come in different conditions. Thus, before being blown away by an offer, make sure you know what conditions apply.
This part of thereview looks at some of the important conditions that come with bonus offers ofBlack Diamond Casino.
i. Bonus Wagering Requirement
After redeeming a casino bonus, before you can withdraw, you’ll have to wager up to an amount called the wagering requirement or playthrough requirement. In Black Diamond Casino, all deposit bonuses are subject to a 25 times play-through of the deposit + bonus amount.
The following example illustrates how this works out. With the first deposit of $100, a bonus of $200 can be claimed (remember that the first deposit bonus is a 200% match bonus). In that case, for the player to be cleared for withdrawals, he/ she must wager $7,500. This is calculated: 25 x ($100 + $200).
This means that with a high bonus wagering requirement, you’ll have to wager more to be cleared for withdrawals. Thus, everyone will want a bonus play-through requirement to be as low as possible. Unfortunately, the “25 X (deposit + bonus)” offer of Black Diamond Casino is a tad high. In our opinion, the industry average is “20 X (deposit + bonus)”.
However, thewagering requirement is even high for the other bonuses. Black Diamond Casinoadvertises that the sign-up free bonus money is subject to 75X play-through ofthe bonus amount, while every other free bonus money is subject to 99Xplay-through of the bonus amount. Free bonus money is simply a no-depositbonus.
ii. Games Contribution to Play-through
When playing through a bonus, casino games are not equal. Thus, the games you play will determine how fast you meet the play-through requirement. For example, to wager $7,500 to clear a first deposit bonus of $200, the games played will have to count 100% towards wagering.
If the games played contribute less, more will need to be wagered. With games contributing 50%, $15,000 wagers will be required; and with games contributing 10%, $75,000 wagers will be required. Thus, players want games in a casino to contribute well towards wagering.
The games ofBlack Diamond Casino contribute to wagering as follows:
The table above shows that the performance of Black Diamond Casino in this regards is up and down. For example, only slots contribute maximally to play-through. Whereas in many other houses, some specialty games (including Keno) contribute maximally to wagering. Here, Keno has only a 10% contribution.
Also, Roulettes does well here; they contribute 105 but many other houses will have them contributing lesser or not contributing at all. However, the contribution of Blackjacks is very poor (only 2.5%); but in some houses, you’ll find them contributing as much as 10%.
iii. Maximum Single Bets During BonusPlay-through
A high wageringrequirement will not be much of a problem if players can place large singlebets when a bonus is active. However, that is not the case because casinoslimit bet sizes when a bonus is active. If this is too low, the number of gamesto be played in meeting wagering requirement shoots up.
Thus, players want this as high as possible. However,this is not what Black Diamond Casino gives. The casino states that single betsshould not be more than $10 when playing with bonuses. This is a relatively lowcap. It almost certainly means that high rollers will want to look elsewhere.
Bonuses and Promotions – Summary
Banking Review
Every casinoplayer will have to deposit real money into their casino account; and everycasino player will want to have winnings and make withdrawals. Thus depositsand withdrawals processes are important considerations.
This part of thereview of Black Diamond Casino examines whether these banking processes areeasy and fast. The casino supports different currencies, so duringregistration, you can choose the currency you’ll want to play in. The optionsinclude US dollars (USD), Australian Dollars (AUD), Canadian Dollars (CAD),Euros (EUR, and South African Rand (ZAR).
Deposits
You just can’tescape funding your casino account. Even when you use the sign-up no-depositfree spins; if you have winnings, you’ll need at least one approved deposittransaction before you can make withdrawals. In terms of deposits, BlackDiamond Casino comes out in full swing.
The deposit options supported include Mastercard, Visa, American Express, Neteller, Skrill, EcoPayz, PaySafe Card, AstroPay, Neosurf, Flexepin, Easy Debit, Bank Wire, E-check, Money Transfer, and Bitcoin. With these options covering credit/ debit cards, e-wallet options, bank transfer options, and crypto, from wherever, players shouldn’t have a problem with finding a deposit option to conveniently fund their account.
In terms ofdeposit limits. Black Diamond Casino also does well. The minimum that can bedeposited is $10. This means that even if players have low budgets, they canstill stump up something and load their account. Also, deposits are instantlyprocessed. Thus, if players will want to start gaming immediately after makinga deposit transaction, they’ll be no problems because the deposited funds willhave been immediately pushed to their accounts.
Withdrawals
That onlinecasino where there are no withdrawals can be nothing but a scam. In legitcasinos, players should have withdrawals.
In terms of withdrawals, Black Diamond Casino does not particularly come out swinging. The options you’ll find for receiving payment are relatively few. These are EcoPayz, E-checks, Money Transfer, Bank Wire, Paper Check, and Bitcoin.
However, withdrawal limits are relatively fair. The applicable limit will depend on the withdrawal option selected, but the lowest you’ll get is with using EcoPayz, and it is $50. At the other end of the spectrum, maximum withdrawal limit is $4,000 per week. The $4,000 per week maximum withdrawal limit is not a very friendly limit that should cause players to sing.
This is because if a player hits a large win, it’ll take a relatively long time (of $4,000 individual withdrawal transactions) to completely withdraw everything. However, it is not the worst out there. In fact, there are some sister sites of Black Diamond Casino where the maximum withdrawal amount is $2,000 per week.
In terms of payout speed, Black Diamond Casino doesnot come out as a speedster. That is, it is not known for having fast payouts.This is because it takes up to 3 working days to process payment. Afterprocessing, the payment is issued, and it’ll take another 2 – 7 working days toget to you depending on the selected payment method.
Banking Review – Summary
Customer Support Service
In any onlinecasino, there’ll be players that will have issues. It’s just inevitable. Otherplayers will have questions (about accounts, casino games, promotions, bankingprocesses, etc). Whatever the case, when players need assistance, the idealonline casino should provide it. That said; this part of the review examineswhether Black Diamond Casino is that ideal online casino that effectivelyhandle players’ questions, issues, etc.
In this regards,Black Diamond Casino kicks off its support service with an FAQ page. This willprovide help to those who like finding answers themselves. This self-helpresource (the FAQ) hold answers to many questions. However, in our opinion, theFAQ is not very detailed. Thus, you may still need to directly contact asupport rep of the casino for help.
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However, Black Diamond Casino responds with email service and a Live Chat. To contact the casino via email, simply send your submissions to: support@blackdiamondcasino.net. The Live Chat feature can be accessed from a tab that features in most pages of the website, as well as from the “Help” page of the website.
However, you’ll need to have an active casino account to use the Live Chat feature. This seriously limits it. For example, many times persons may simply want to find out if the casino suits them before they register. In such cases, it will be impossible to use Live Chat. It’s also a little disappointing that Black Diamond Casino does not support a telephone service. Many times, players who reach out to a support service want to be able to physically speak to the Support Rep.
One good thing about the support service is that there is no downtime – it is available 24 hours a day, and 7 days a week. Thus, it wouldn’t matter what time or day, whenever you need assistance, you can reach out. The response is also relatively fast. With the email service, you’ll get a response in 4 – 24 hours. With the Live Chat, feedback is instant. Though sometimes agents are not live; but it usually takes only about a minute to get connected to a real agent.
You may also read this similar casino review
Customer Support Service – Summary
Conclusion
Black Diamond Casino is a legit and safe online casino. Drawing inspiration from the stunning beauty of the rare black diamonds, it promises to be a gem of an online casino. It sure lives up to this on many fronts.
Powered by someof the best game studios around, the casino provides games with stunningquality effects. If you are a slot fan, there’s every reason to visit BlackDiamond Casino. Every type of slot game is available, coming in everyimaginable theme, along with some exciting features. Mini-jackpots and megaprogressives are also provided, so hitting mind-blowing wins is possible.
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Being aslot-focused online casino, non-slot fans may not find many options as they’lllike. However, Black Diamond Casino has more of these non-slot games thanyou’ll find in other slot-focused online casinos. There’s also the sweetaddition of Live Dealer games, which give the social interaction of brick andmortar casinos. You’ll also have the freedom of gaming in-browser and on the gowith portable mobile devices.
We like that new player who joins Black Diamond Casino get 25 no-deposit free spins. The welcome package also includes a 500% bonus from the first 5 deposits. However, it’s not clear how much bonus can be claimed. Also, the wagering requirement (25 x deposit + bonus) is a tad high, so clearing bonuses will be relatively difficult.
The bankingoptions supported will satisfy players funding accounts or withdrawingwinnings. However, withdrawing large winnings will require multipletransactions because the $4,000 per week maximum withdrawal amount isrelatively low. A relatively long processing time (up to 3 working days) alsomeans that payment may not come as fast as players will want.
Black Diamond Casino provides assistance via email and Live Chat. Though the service is available round the clock and very responsive, it is not the strongest. Apart from telephone service not available, you’ll need to be logged in to use the Live Chat.